Welcome to Bobo Fashion. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal info, please contact us at info@bobofashion.net.
This Privacy Policy applies to all information collected through our website (https://bobofashion.net/), our mobile application (“Bobo Fashion” or “App”), and any related services, sales, marketing, or events (collectively referred to as the “Services”).
Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products, participate in activities on the Services, or otherwise when you contact us.
The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Personal Data Provided by You: Names, phone numbers, email addresses, mailing/shipping addresses, billing addresses, usernames, passwords, contact preferences, contact or authentication data, and debit/credit card numbers (processed securely by our payment gateways).
- App Store / Play Store Account Info: When using our mobile applications, we may process account information to facilitate sign-in, push notifications, and purchasing.
- Social Media Login Data: We may provide you with the option to register with us using your existing social media account details, like your Facebook, Google, or Apple account. If you choose to do this, we will receive profile information from your social media provider.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
2. How We Use Your Information
We use personal information collected via our Services for a variety of business purposes described below:
- To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
- To Process and Manage Your Orders: We may use your information to process and fulfill your orders, payments, returns, and exchanges made through the Services.
- To Deliver Push Notifications: We may use your device token to send you push notifications regarding your account, orders, or promotional updates. You can manage notification preferences in your device settings.
- To Manage User Accounts: We may use your information for the purposes of managing our account and keeping it in working order.
- To Send Administrative Information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To Protect Our Services: We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
3. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We share data only with third-party services that follow strict privacy standards equivalent to ours, such as payment processors (e.g., PayPal, Stripe, WooCommerce Payments) and delivery partners.
4. Cookies and Other Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
5. How Long We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
6. Account Deletion and Data Erasure
In compliance with Apple App Store Guideline 5.1.1, we provide users with a straightforward mechanism to delete their account and all associated personal data from our systems. If you wish to delete your account, you can do so through one of the following methods:
- In-App Account Deletion: Log into your account in the Bobo Fashion App, navigate to the My Account or Settings page, and select the Delete Account option. Follow the on-screen instructions to confirm deletion.
- Email Request: Send an email from your registered email address to info@bobofashion.net or uwizeyenadina@gmail.com with the subject line “Request Account and Data Deletion”. Please include your username/registered email in the body of the message.
- Web Request: Visit our Data Deletion Request Page at: https://bobofashion.net/delete-account/ and submit the deletion request form.
Upon receiving your deletion request, we will delete or anonymize your account details and all related personal data (such as address, order history records not required for legal/tax retention, and preferences) from our active databases within 14 business days. Please note that certain transactional and billing information may be retained as required by law for auditing and tax purposes.
7. Security of Your Information
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
8. Privacy Rights (GDPR / CCPA / COPPA)
Depending on your location, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. We do not knowingly solicit data from or market to children under 13 years of age.
9. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” or “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
10. Contact Us About This Policy
If you have questions or comments about this policy, you may contact us by email, phone, WhatsApp, or post:
Bobo Fashion
Kayonza, Kigali, Rwanda
Email: info@bobofashion.net
WhatsApp: +250 798 023 852
Phone: +918072787234
